Flexible Learning

Business and Management

Level 2 Course in Customer Service

Level Two

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this level 2 customer service course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

Locations

  • England (Distance Learning)

Funding

Funding may be available

Course Delivery

Online

Course Duration

16 Weeks

Awarding Body

NCFE

LAR Course Code

601/7070/0

Guided Learning Hours

180
Price: £720

Course Content

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Giving a great customer experience

Full Course Title

NCFE Level 2 Certificate in Principles of Customer Service

Eligibility

  • Currently live in England
  • Resident in the UK/EU for 3+ years, for purposes other than study
  • Must be aged 19+
  • Must not be on an apprenticeship

How Learners Use This Course

This Level 2 Course in Customer Service can help you pursue many different career paths regarding Business and Management. Some of these roles could include;

  • Financial Services Customer Adviser (£14,000 to £60,000)
  • Resort Representative (variable)
  • Customer Service Assistant (£16,000 to £28,000)

We Are An Approved Centre For

  • TQUK logo TQUK logo
  • Skills and Education Group Awards logo Skills and Education Group Awards logo
  • NOCN logo NOCN logo
  • European Social Fund logo European Social Fund logo
  • BIIAB logo BIIAB logo
  • Apprenticeship Logo Apprenticeship Logo
  • AELP logo AELP logo
  • ABC logo ABC logo
  • ESFA logo ESFA logo

    About Us

    NEED2SUCCEED is the trading name of R Mobile T/A Need 2 Succeed (Sole Trader Organisation).

    Registered Address: C/o LSBU (Croydon Campus), Electric House, 3 Wellesley Road, Croydon, Surrey, CR0 2NW 

    © Copyright 2020 Need 2 Succeed


    Reach Out To Us

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    • C/o LSBU (Croydon Campus)
      Electric House
      3 Wellesley Road
      Croydon
      CR0 2NW

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